FAQs

One woman's questions are every woman’s questions

Think you’re alone? Think again. Millions of women are asking the same questions you are, and we’re here to give you the answers you need. Call our Consumer Resources team toll-free at 1-800-431-2610.

What is pH, and why does it matter?

The pH scale ranges from 0 to 14 based on how acidic or alkaline something is – anything below 7 is acidic, while a number above 7 is alkaline (or basic). A healthy external vaginal area, or vulva, has an acidic pH. The acidic nature is important to your body’s natural defense and maintaining a good environment for a healthy external vaginal area. That’s why it’s so important to use products formulated to complement the natural pH range of your external vaginal area. 

Do I really need special products for my vulva?

Products formulated for your entire body can throw off the external vaginal pH balance and may cause discomfort or even irritation. All Vagisil® products are designed especially for vulvar use – pH balanced, safe and effective for sensitive intimate skin, and tested by gynecologists and dermatologists.

Are your products tested on animals?

None of the Vagisil® cosmetic products have been tested on animals.

What are the different types of intimate odor?

We all have our unique scent. It's natural. But there are factors that can create external odors that you may find unpleasant. The vulva has sweat glands just like the armpit, and sweat bacteria leads to odor. Bodily fluids including menstrual blood, urine, and semen also create external odor. Noticeable odor may be a sign of a pH imbalance. Internal vaginal infections such as BV produce a strong fishy odor which should be discussed with your doctor. If an odor is particularly strong or lasts for several days even with regular hygiene, speak with your doctor about it.

Why should I use an intimate wash?

We all use many products specially formulated for a specific area of the body -- toothpaste to clean teeth, shampoo to clean hair. Vagisil® washes are no exception. They are designed especially for vulvar use – pH balanced to vulvar skin, safe and effective for sensitive intimate skin, and tested by gynecologists and dermatologists. 

What is the difference between Vagisil® washes and typical cleansers?

Vagisil® washes are specially formulated for the vulva and are pH balanced to intimate skin. Soaps have a pH much higher than intimate skin, and even typical washes and cleansing bars are typically formulated at a pH higher than the intimate area.

Isn't the vagina a self-cleaning oven?

While the vagina (internal) is self-cleaning, the vulva (the external vaginal area) is not. Gentle cleansing of the vulva with a pH-balanced wash like Vagisil® is important for removing common materials like vaginal discharge, urine, and feces that can accumulate and cause odor and irritation. These materials are not readily removed with water alone, and vulvar skin benefits from gentle cleansing with a pH-balanced wash.

Can I use Vagisil® washes on my entire body?

Absolutely. They are great to use in the external intimate area and all over since they are formulated at an acidic pH just like skin.

Why do I have vaginal itching?

All sorts of things can cause itch. Everyday things like detergents, pads and liners, pubic area hair removal, friction, sweat, tight clothing, and hormonal changes can cause itching. Intense itching is often a symptom of a yeast infection or other common vulvovaginal infections such as Bacterial Vaginosis (BV) or Trichomoniasis. If you think an infection may be causing itching, speak with your healthcare professional for proper treatment of the underlying infection. Vagisil® cremes and wipes can help stop the itching instantly, so you feel relief as you get treatment for the infection.

Is it safe to use Vagisil® Anti-Itch Creme while pregnant?

If you believe you are pregnant or are breast-feeding we recommend that you consult your doctor before using any medicated product.

Are Vagisil® wipes flushable?

No. Please do not flush wipes. Please follow disposal directions on package.

What causes vaginal dryness?

Vaginal dryness affects women of all ages and has many contributing factors, including stress, hormonal fluctuations and certain medications. Vaginal dryness can be the most bothersome during intimacy if sex becomes painful. Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant was created to relieve vaginal dryness, so you can enjoy a pain-free, healthy sex life.

What makes Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant unique?

Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant is the only intimate moisturizer with ProHydrate® complex, a special blend of moisturizers including Hyaluronic Acid — one of the body's natural moisturizing factors — so it feels like your own natural moisture.

Is Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant compatible with condoms?

Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant is compatible with natural rubber latex, and polyisoprene condoms. Not compatible with condoms made with polyurethane.

How is the mousse wash different from the other Vagisil gel washes?

This is a completely different formula developed with the needs of menopausal women in mind. The pre-foamed wash has a luxurious, velvety texture, it’s pH balanced to 5.5 for the mature microbiome and is sulfate-free surfactants for gentle cleansing

What are the differences in the mature microbiome?

With the hormonal changes occurring throughout all stages of menopause, a woman’s (vulvar) pH tends to increase, accompanied by shifts in microbiome. The wash is formulated with an optimal pH range of 5.0-5.5, specifically designed to support the needs of the mature microbiome.

What is pH? 

pH refers to acidity level of the vulva or intimate area.  A healthy pH reflects a balanced presence of beneficial  bacteria (lactobacilli) and helps prevent the overgrowth of the bad bacteria that can cause odor, irritation and sometimes infection.     

What is the patented Malodor Technology?

As woman go through menopausal changes, you might also notice more or different odor in the intimate area. Vagisil Foaming wash incorporates a patented malodor technology in the fragrance to help combat unwanted odors. 

Who can use Menopause Support mousse wash? Can I use it if I’m peri-menopausal? Can I use after menopause?

Yes, this product was specifically designed for women in all stages of menopause. 

What is Lube + Libido?

Vagisil Lube + Libido is an intimate moisturizer that provides instant and long-lasting moisturization to the external vulva area. It contains advanced probiotic technology ideal for the mature microbiome and contains libido stimulating ingredients.   

What is Lube + Libido intended to do?

This product provides instant and long-lasting moisturization to the external intimate area.

Can I use Lube + Libido for sexual intercourse? 

For external use only. Apply as often as needed to the outer intimate area.

Is Lube + Libido safe to use with condoms?

The Vagisil Lube + Libido is not compatible with condoms.

I feel a warming/tingling sensation when using Lube + Libido; is this normal?

The formula contains a small amount of menthol, which has a subtle scent and may create a mild cooling, tingling, or warming on application. This can help enhance the user experience.

What is libido? 

Libido is the feeling of sexual desire. Lube + Libido contains libido-stimulating ingredients, like Ashwagandha and Watermelon seed extract, to help support a healthy libido.

What is Ashwagandha? 

Ashwagandha is a plant-based ingredient rooted in traditional Indian medicine. It is known to support libido and sexual arousal. 

What is Watermelon seed extract? 

Watermelon seed extract is a plant-based ingredient  known to support libido and sexual arousal.

What is hyaluronate? 

Hyaluronic Acid which is a naturally occurring ingredient in the skin and is known to attract and retain moisture.

What makes Menopause Support supplement unique?

Menopause Support supplement is a shelf-stable probiotic designed for menopausal support for vulvovaginal symptoms to help protect urinary tract health

What is a probiotic?

Probiotics are good bacteria that help keep you healthy when consumed.

What causes vaginal pH imbalance?

Many things can throw off vaginal pH including sex, swimming, antibiotics and periods. Additionally, during and after menopause, estrogen declines, and vaginal pH increases

What is a UTI? (Urinary tract infection)?

UTIs are Urinary tract infections. They occur when bacteria enter the urinary system, symptoms include pain or burning while urinating and frequent urination.

How are UTIs caused?

UTIs are caused by microorganisms, usually bacteria from the gut, that enter the urethra and bladder, causing inflammation and infection. UTI’s are also associated with different stages in a woman’s life – start of sexual activity and menopause. If you think you have a UTI, consult a medical professional. 

How long does Menopause Support supplements take to work?/When will I get results?

Menopause Support supplement starts working in 6 hours to cleanse and flush the urinary tract a unique ability to form a protective shell around them that help them survive the harsh environment of the stomach. Once they reach the gut, they convert into an active form to start working in about 72 hours to help promote a healthy vagina.